How Hyperion Hospitality collects, uses and protects your personal information in accordance with UK GDPR.
Hyperion Hospitality Ltd is a private access hospitality company registered in England and Wales, Company Registration Number 03062319. Our registered office is at 7 Prescott Place, London, SW4 6BS.
We are the data controller for personal information collected through this website and through our client relationships. Questions about this policy should be directed to enquiries@hyperionhospitality.co.uk.
Enquiry form. When you submit an enquiry through our website, we collect your name, organisation, telephone number, email address and the details of your enquiry.
Direct correspondence. If you contact us by email, telephone, WhatsApp or other means, we keep a record of that correspondence, including any personal information you provide.
Bookings. When you make a booking, we collect the information needed to arrange it, such as the names and contact details of you and your guests, and travel details where we arrange travel. If you tell us about a guest’s dietary or accessibility requirements, we use this only to arrange the booking and share it only with the venues and suppliers who need it.
Website usage. We collect technical information about visits to our website, such as the pages viewed, the type of device and browser used, and approximate location, through Google Analytics. See Cookies below.
We use the personal information we collect to respond to your enquiry and assess how we can assist you; to provide our hospitality and event access services where a client relationship is established; to maintain records of our client relationships and communications; and to comply with legal and regulatory obligations.
We do not use your personal information for automated decision-making or profiling. We do not send marketing communications without your explicit consent.
Legitimate interests. Processing enquiries and maintaining client records is necessary for the legitimate interests of operating our business, provided those interests are not overridden by your rights.
Contract. Where we have agreed to provide services to you, processing is necessary for the performance of that contract.
Legal obligation. Where we are required to process information to comply with a legal obligation.
Consent. Where you have given explicit consent, for example to receive communications from us.
Dietary and accessibility information. Where this relates to a guest’s health, we process it only with the consent of the person concerned, or of the client providing it on their behalf, and only to arrange the booking.
Hyperion Hospitality does not sell, rent or trade personal information. We treat all client information with the same discretion we apply to everything we do.
Venues and suppliers. We share the details needed to deliver your booking with the venues, organisers, hotels and transport operators concerned.
Service providers. We use a small number of providers to run our business, including IONOS for website hosting, Microsoft for email, Google for website analytics, Meta for WhatsApp messaging and our accounting software provider. They process data on our instructions.
Advisers and authorities. We may share information with professional advisers, such as our lawyers and accountants, or where the law requires it.
Some of these providers may process data outside the UK. Where they do, we rely on the safeguards recognised under UK data protection law, such as adequacy regulations or approved contract terms.
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements.
Enquiry records where no client relationship is established are retained for 12 months. Client records are retained for seven years following the end of the client relationship, in line with standard business and tax record-keeping requirements.
You may request deletion of your personal information at any time, subject to any legal obligations we may have to retain it.
Under UK GDPR you have the right to access a copy of the personal information we hold about you; request correction of inaccurate information; request erasure of your personal information, subject to legal obligations; restrict processing in certain circumstances; object to processing based on legitimate interests; and receive information you have provided in a structured, commonly used format.
To exercise any of these rights please contact us at enquiries@hyperionhospitality.co.uk. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk.
Our website uses a small number of cookies. Essential cookies allow the site to work and do not require consent.
We also use Google Analytics, which sets cookies to show us how visitors use the site, for example which pages are viewed and for how long. This information is aggregated and is not used to identify you or for advertising.
You can block or delete cookies through your browser settings at any time. Blocking essential cookies may affect how parts of the website work.
For questions about this Privacy Policy or how we handle your personal information:
Hyperion Hospitality Ltd
7 Prescott Place, London, SW4 6BS
enquiries@hyperionhospitality.co.uk
Company No: 03062319
We may update this Privacy Policy from time to time. Material changes will be reflected in the updated date at the top of this page.
The Hyperion Members Portal is coming soon. Reserved for existing clients and invited partners, it will provide direct access to curated events, seasonal planning and private communications with our team.
If you are an existing client and require assistance, please contact us directly.